Outlet Repair Specialist III

The Outlet Repair Specialist III is responsible for providing timely and quality diagnosis and repair of products and also assists fellow associates with diagnosis and repair. The Outlet Repair Specialist III is also responsible for the performance of cosmetic repairs on appliances and merchandise. The Outlet Repair Specialist III works directly with a team of hourly associates. The Outlet Repair Specialist III abides by the Code of Business Conduct and overall business practices with the highest level of integrity.
Required Skills:
Education Requirements: HS Graduate or Equivalent
Years of Related Experience: 1-2 years appliance repair experience
Age Requirement: 18+
Universal EPA Section 608 certification
Ability to lift in excess of 50 lbs. on a daily basis
Strong drive for results
Action oriented with strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Ability to perform accurate diagnosis and repair of customer products
Ability to select and safely use basic tools or instruments to diagnose and repair customer products
Ability to handle stressful situations and work in a fast paced environment
Ability to work variable and flexible hours, including overtime
Time management skills
Ability to apply appropriate safety procedures and equipment to protect Company and customer assets, including personal protective equipment (i.e., back belt, safety glasses)
Ability to work around gas and oil products within the Environmental Protection Agency and Occupational Safety and Health Administration guidelines
Ability to incorporate views of coworkers with different perspectives to improve operations
Ability to read and utilize reports as needed
Ability to maintain the highest level of service standards, and to work with management in specialist development
Basic working mechanical knowledge
Basic knowledge of tools and test equipment
Outstanding customer service skills
Computer and database literacy skills
Ability to work well with others, cooperate with others, offer help when needed, and foster a team climate to deliver high performance results
Ability to be open to change, and to effectively implement change quickly
Mentoring skills
Excellent communication skills, both verbal and written
Ability to complete all specialist training elements successfully within required time frames
Ability to constantly reach outward, handle and finger objects, stand, and walk; frequently bend, squat, kneel, twist, turn, and sit; and occasionally crawl, reach above shoulder, and type using a keyboard
Preferred Skills:
Whirlpool repair certified

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